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Title: Development Of A Measurement Technician Training Program Training Matrix
Author: Richard Marsh
Source: American Gas Association 2005
Year Published: 2005
Abstract: In the past organizations have approached work related problems from an improvement initiative perspective. This process would begin with a needs analysis by the training department in order to identify the gap between an actual situation and a desired outcome. A situation could be job performance, knowledge, skills, behaviour or attitudes. A program was developed and conducted to attack the problem and everyone was happy. Not so! In effect what organizations were doing was targeting one problem, or a set of problems, one at a time. Today, at Union Gas, the training department is taking a new approach when designing training programs. We begin with a Training Matrix.

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