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Title: Utilizing Innovatative Communication Techniques To Improve Service, Quality And Efficiency
Author: Edward Ehmer
Source: American Gas Association 1992
Year Published: 1992
Abstract: Currently the Customer Services Area is utilizing tomorrows technologies to improve the quality of service to todays customers. This is being accomplished through the efforts of a systems analysis group working within the Customer Services Area. Its main objective is to develop, implement and maintain systems that increase the performance and efficiency of our service efforts.

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