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Title: Developing A Rfp And Vendor Selection Process For A Computer Aided Dispatch System
Author: John D. Glaser
Source: American Gas Association 1992
Year Published: 1992
Abstract: The Gas Business Unit (GBU) of the Public Service Electric and Gas Company (PSE&G) is responsible for service to over 1.5 million customers within 2,400 square miles in the State of New Jersey. To provide the quality of service our customers have come to expect the Customer Service Group of the GBU has over 700 field service persons and their supervisors working out of 12 district locations. The Customer Service Group provides response to gas leaks and services all residential, commercial and industrial gas appliances, changes meters, turns on and turns off gas service provides gas appliance inspections and replaces gas appliance parts. AH totaled, the group completes over 2,000,000 orders per year. Currently the mar agement and dispatch of this large volume of orders is completed manually by a dispatch staff at each of the 12 dispatch locations. The GBU has decided to automate this process.

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