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Title: Consumer Legislation Spurs Customer Service Programs
Author: Pauline B. Dunckel
Source: American Gas Association 1973
Year Published: 1973
Abstract: As the 93rd Congress opened its deliberations, it seemed likely that 1973 would bring forth at least two. perhaps more, major pieces of consumer legislation. Congress seemed committed lo the idea that the consumer must be protected, not only from business, but from himself. Both Congress and the President, however, have been devoting most of their attention to inflation, federal expenditures, the energy crisis, foreign trade, and our continued mililarv involvement in Southeast Asia. Those major congressional concerns, plus a certain preoccupation with the Watergate matter, seem for the moment to have pushed consumer legislation on to the back burner.

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