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Title: Procedure Development And Tool-Proofing
Author: D. W. Bradford
Source: 1987 Measurement Science Conference
Year Published: 1987
Abstract: Most companies often fail to provide adequate procedures to assure communication and control. Training and improvement of procedure-writers is generally haphazard, even though procedure improvements reduce both visible and hidden costs. Techniques for procedure development, tool-proofing, and clarification, such as flowcharting, are available, but seldom used.

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