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Title: Right Sizing To Meet Customer Needs
Author: Daniel Brewer
Source: American Gas Association 1994
Year Published: 1994
Abstract: In todays new competitive utility environment it is essential that companies identify their critical work functions, minimize their labor and capital costs, and accept new competition as the way of doing business. This task is made especially difficult when our customers are demanding more services than ever. This paper describes some strategies CG&E has utilized to meet this new challenge.

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