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Title: Gas Meter Repair By Small Work Groups
Author: Craig m. Porter
Source: American Gas Association 1986
Year Published: 1986
Abstract: As John Naisbitt has stated, When people work to their full capacity, when they feel in sync with their co-workers, when everything comes together on cue, even if completely unplanned, alignment is present. When people experience alignment they know it and they yearn to repeal it. Significant gains in productivity and quality have been achieved at Pacific Gas and Electric Companys Gas Meter Repair Plant. This has been accomplished by replacing traditional assembly line meter repair with the new small work group concept. Employees contributed heavily to the planning, design, and implementation of the concept. They were given maximum input and flexibility in the design and layout of the work quads.

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