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Title: Dealing With People Problems Resulting From Changing Operations
Author: Warren K. Heckman
Source: American Gas Association 1977
Year Published: 1977
Abstract: There is no single panacea to people problems. If there were suchapanacea Iwould not be here with you today. All that would be required would be to give a douse of the remedial medicine and the problems would be cured. As you all know, people problems are not new. We have potentially as many people problems as we have people. Fortunately for we managers, the problems do not manifest themselves in that magnitude. Obviously, some of the things we are doing are acceptable to a large segment of our employees and consequently serve as problem preventive action. Under normal circumstances and normal times we expect some people problems and we solve a certain number of those problems.

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