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Title: The Compu-Matic Meter Management System
Author: G. K. Lindeman
Source: American Gas Association 1985
Year Published: 1985
Abstract: East Ohio das as well as every other utility attending this conference is concerned with providing a top quality gas service EO its customers while retaining competitive rates. This became particularly critical when the distribution utility rales began to increase greatly a few years ago. Ah hough rates have become relatively stable, the environment of deregulation places considerable demands upon us as utility managers. Wfe must shift our focus from relying on base rate and cost recovery increases to keep our businesses viable we musi become more concerned with customer satisfaction. We at East Ohio Gas believe the industry must find more cost-effective ways to do routine things -this includes reading meters. We know we must be more responsive to customers needs, we must provide them with a level of service second to none. In order to accomplish this, a company needs to make full use of all available technology and computer-related equipment. Bottom line, the manager must identify programs that will reduce hi operating and maintenance expenses without compromising service obligations to customers. We at East Ohio Gas believe our new Compu-Matic Meter Management System is such a program: It meets the criteria of improving customer satisfaction and quality of service it reduces our operating costs and improves profitability it provides a management control tool for our meter-reading foremen and it increases meterreader productivity. We are extremely proud of this innovative program and want to share it with you: (1) how we started the program (2) the development phase (3) the Compu-Matic operation and components and finally, (4) what the system does for East Ohio Gas Company.

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