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Title: Customer Service System And Survey Of Customers Satisfaction Degree
Author: Shingo Tanaka
Source: American Gas Association 1990
Year Published: 1990
Abstract: To compete with other types of energies and to meet sophisticated and diversified needs of customers, Osaka Gas has been required to provide a higher level of service. Osaka Gas has tackled this problem by building a New Customer Service System since 1982 as one of its image-promotion campaigns as a public utility. Osaka Gas calls it Hello Service. As a result of estabUshing our own Customer Satisfaction Survey and continually implementing it, Osaka Gas has learned how to improve the level of services and how to provide greater satisfaction to our customers. This paper introduces the Hello Service and the outline of our Customer Satisfaction Survey.

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