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Title: Do It Right!
Author: Thomas m. De Martino
Source: American Gas Association 1982
Year Published: 1982
Abstract: As marty of you are considering the initiation of similar programs, I will discuss Brooklyn Union Gas very successful DO IT RIGHT campaign for Service People and Dispatchers. I will be covering the following areas: what DO IT RIGHT is, why ii was created, how it works, and what its results are. First, why? How many of us in our career have fell somewhat inadequate in trying to provide something extra to those employees who always give something extra to their job. Often it is our corporate systems thai prevent other than verbal acknowledgement or a pat on the back. Particularly, when adequate job performance pays the same as superior job performance. We do not give bonuses and service employees do not accept tips.

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