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Title: Fingerpointing User Style
Author: W. R. Gary
Source: American Gas Association 1975
Year Published: 1975
Abstract: Multivendor data communication systems are commonplace today. Mainframes, communications controllers, modems, terminals, even the transmission circuits-may be supplied by a variety of vendors. This is the inevitable result of user efforts to reduce costs, and manufacturer efforts to get a piece of the action, Competition is the name of todays game. Lower-cost multivendor systems are not an unmixed blessing. Like single-vendor systems, they break-and therein lies the rub. When part of your wonderful data system begins to crumble, where is the problem? Is it the terminal, the transmission facility, the modem (remote or local), the controller-or perhaps even the software? Who decides, and who corrects the problem?

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