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Title: Automated Dispatching - A New Generation
Author: James Cutietta
Source: American Gas Association 1997
Year Published: 1997
Abstract: East Ohio Gas (EOG) is committed to providing quality customer service to our 1.2 million customers. To increase customer satisfaction, increase productivity, and lower operating costs, EOG has deployed Automated Dispatching and state-of-the-art mobile data technology in all of our 400 Customer Service vehicles. In addition, extensive computer interfaces have been developed that catch the field data sent in by radio and electronically link it with many other information systems throughout the company. Besides Dispatch and Customer Service, many other departments throughout the organization have immediate access to and use this customer field data provided by the system. Since order information is used by many departments, employees fi-om many areas of the company were involved in the design, development, and implementation of the system.

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