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Title: Making A Difference Through Communication, Teamwork, And Process Redesign At The Peoples Natural Gas Company
Author: Kathi m. Jobkar,
Source: American Gas Association 1994
Year Published: 1994
Abstract: Redesigning a process can be difficult and time-consuming, often requiring input from employees outside of your section or department. Most people believe business process redesign will work best if the survival of the company is at risk, but an enabling, participative work environment can also be effective in supporting a redesign effort.

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