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Title: Prevention Of Energy Diversion
Author: Pete Klipa
Source: American Gas Association 2005
Year Published: 2005
Abstract: In late 2003, NiSource commissioned a Theft of Service team to explore opportunities to improve our companys control of theft. That team was tasked to design a theft of service/unauthorized use process for each NiSource LDC that maximized recovery and included participation from all key NiSource stakeholders. A process owner and defined measurements were part of the expected outcomes. The team was made up of personnel from across the NiSource family of companies. Team members represented Regulated Revenue, Meter Reading and Collections, Operations, Revenue Recovery, Billing Exceptions, and our Call Center departments. This cross functional group completed many tasks in support of the team goal, but significant milestones included: Creation of a process to increase safety awareness, completion of the AGA Revenue Protection survey, definition of theft of service, development of a common NiSource theft of service process, recommendation of accountability or process ownership of theft, recommendation of a process to reduce theft uncollectibles, completion of tools for ongoing measurement of results, quantification of theft billings, collection, and write-off, completion of design process steps for appropriate legal action, changes to policy and procedure, creation of an implementation process plan, and development of stakeholder analysis and buy-in strategies.

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