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Title: Trend To Consumerism In Service Policies
Author: George K. Bachmann
Source: American Gas Association 1970
Year Published: 1970
Abstract: In order to determine if there is a trend to consumerism in service calls or if it is imaginary, the Task Force on Service Policy Review of the A.G.A. Customer Service Committee sent a questionnaire to a group of 32 companies in April 1970 to see what their latest thinking on the subject is, as compared to what it was three years ago in 1967. In a short review of the responses we find: Most companies respond to leak and no gas calls on a no-charge basis (Question 1). Also, most companies provide some appliance adjustment service to residential customers, but a few of the 32 companies responding do not provide commercial-industrial service (Question 2). Central heaters and water heaters are serviced by most gas companies. There are lew companies that do not service other appliances (Question 3).

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