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Title: The Greatest Hazard
Author: John E. Lacey
Source: American Gas Association 1978
Year Published: 1978
Abstract: As operating supervisors and managers, who have to get things done through other people, Im sure you must have experienced those frustrating occasions when you are just unable to gel through to your people. Those painfully memorable occasions which proved (generally through some resulting foul up in your operation) that there is a vast difference between intent and result. How many times have you been amazed that the clear, concise and reasonable instructions you thought you had given were received as simply additional examples of the unreasonable, unclear and inept way you have of communicating. Frustrating, isnt it? We may draw some solace in knowing that the apparent inability to communicate properly is not a new problem. As a matter of fact, we can trace one such problem back to the days of Atilla the Hun when he was the scourge of the Eurasian continent, pillaging and ravaging city after city and terrorizing the entire population.

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