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Title: The Central Role Of Leadership In The Changing Paradigm
Author: Gail R. Dimitroff
Source: 1993 Measurement Science Conference
Year Published: 1993
Abstract: Quality is aproduct, not a method. The quality of a product or of a service is prescribed by the top management. All processes may run without blemish, yet the quality of the output may be unsatisfactory. Nothing can take the place ofproper design, which is the responsibility of top management. The differences between a country with rich natural resources and one with no natural resources could be taken as Brazil on the one hand and Japan on the other. Japan has no nature resources except waterpower. The difference between two countries, one rich in natural resources, the other on economic power in the world -for example Brazil on the one hand and Japan on the other-is the management of people.

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