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Title: What Benefits Automatic Meter Reading Amr() Can Produce For Philadelphia Gas Works
Author: Joseph G. Hornan
Source: American Gas Association 1987
Year Published: 1987
Abstract: Currem considerations of decHning customer perception and confidence, regulatory restrictions, and consumer challenges bring into focus the need for utilities to take positive action to provide more effective, efficient, and economical service to their subscribers. Nowhere has this become more critical than in the area of timely and accurate billings. The increase of estimated bills and the problems associated with them have been at the forefront of customer dissatisfaction. The current process from meter read to billing at Philadelphia Gas Works is described, but the economic impact on the firm is not limited to the meter-reading function. The problems experienced with estimated bills have rippled all through the utilities customer activities areas, and the economic impact of an automatic meter reading (AMR) system solution ripples its way through areas such as customer relations, customer accounting, collections, customer service, and a host of other financial and administrative operations. Following through on this ripple effect produces significantly greater cost savings than would be initially imagined.

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