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Title: Tools And Materials Evaluation Process
Author: Peter R. Collette
Source: American Gas Association 1993
Year Published: 1993
Abstract: A recent reorganization at Public Service Electric and Gas Company resulted in a problem where various groups within the organization were operating at cross purposes and there was duplication of work. By utilizing a Quality Team approach, the problem was identified and the best solution was selected. Individuals who were directly impacted by the problem were involved in the quality process, enabling them to buy into the solution and aid in its implementation. This paper describes the details of that effort.

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