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Title: Evaluation Of Computer Aided Dispatch
Author: Jay O. Carmean
Source: American Gas Association 1991
Year Published: 1991
Abstract: Delmarva Power faces the same challenge as most other electric and gas utility companies across the nation which is to provide an improved quality of service to our customers while maintaining costs through efficient use of resources. To those of us in Customer Service, this means an ongoing test of our ability to match available resources to the daily demands of our customers. Delmarva recognized that our work scheduling and same day dispatching techniques were encumbering our ability to meet these increased customer expectations and chose computer aided dispatching as our long term solution. This paper will outline our original objectives, progress to date after two years of operation, and where we want to be in the future.

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