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Title: TRAINING FIELD PERSONNEL - Training Field Measurement Technicians
Author: Tom Pendleton
Source: 2023 American School of Gas Measurement Technology
Year Published: 2023
Abstract: Can the effectiveness of skills training be measured? A Region Director friend of mine who works for a large natural gas pipeline company complained that his new measurement employees (new hires and experienced personnel that have transferred into gas measurement) are not performing required tasks and activities to his expectations. My over-pressure protection & measurement equipment supplier, two months ago, presented a free, 1-day training session on How to Test a Relief Valve Set Point. I paid for donuts and lunch! We told them exactly how to do it. My employees just dont get it. This response, a reaction created from frustration, plays out time and time again. Although this Director recognizes a performance deficiency, his statement is directed at a result (actual outcome) rather than the cause(s) that creates his concern. Many companies today are implementing proactive workforce readiness strategies. They are no longer simply paying lip service to the need for effective training programs, devising reactive measures, or creating explanations regarding why employees dont understand and cannot perform the skills expected of them.

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