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Title: Anatomy Of A User-Orientated Materials System
Author: J. B. Wetterberg, D. H. Fritsch
Source: American Gas Association 1980
Year Published: 1980
Abstract: The materials management field holds tremendous potential for automated systems to improve efficiency and effectiveness. Unfortunately, this potential is not always realized - particularly when the automated system is a replica of the previous manual system. Automation provides an opportunity to study working methods, and sometimes demands changes from the old manual environment. To examine the functional aspects and operation procedures of a total system within its organizational context, direct and ongoing User participation in development, implementation, and routine maintenance phases is essential. This paper examines such a system, explains how full User involvement was achieved, and provides reasons for its demonrated success.

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