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Title: Appliance Repair Part Standardization
Author: R. H. Reinauer,
Source: American Gas Association 1971
Year Published: 1971
Abstract: ALL gas utilities who provide parts replacement service for their customers are faced with the common problem of obtaining the proper parts to replace defective ones found on appliances. Due to the wide variety of appliances and controls manufactured over the year and the ever continuing addition of new product lines, the problem compounds itself as each year passes. A repair part standardization program can go a long way toward improving this situation. I will outline briefly some of the fundamentals of repair part standardization and provide some detail of various phases, by citing some of the experiences of Public Service Electric and Gas Company. I would like to mention here that our company provides repair part replacement service on all gas appliances on a break-even charge basis. The charges are based on site labor charges of slightly over 9,00 per hour plus actual material cost and 2.50 overhead charge. During 1970, a total of 76,000 parts were installed at a gross expenditure of over /i million. This gross dollar volume has been increasing at a substantial rate, with a 300% increase over the last 10 years.

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