Email Document Reference

Enter your email address below and the reference for this document will be sent to shortly from webmaster@ceesi.com.

Title: Automated Gas Serviceman Scheduling System
Author: Kim O. Bobbins
Source: American Gas Association 1986
Year Published: 1986
Abstract: Pacific Gas and Electric Company historically has been, and continues to be, decentralized in its approach to servicing customers needs. Various offices and service centers throughout central and northern California are arranged strategically to be large enough to gain economy of scale benefits and, yet, small enough to remain close to the customers needs. The two prime PG&E departments responsible for delivering gas service to the customer are Customer Services, which originates gas service requests, and Gas Service, which executes the field portions of that work (Figure I). Because of the decentralized nature of the PG&E system, a variety of methods had been employed by Gas Service departments to measure and control gas service workload and to communicate the status of the field work forces to Customer Services. Methods of controlling workload ranged from measuring the height of a stack of orders to elaborate and labor-intensive, unit dispatching systems where workload and manpower availability were reduced to a common measuring system (Figure 2). The emphasis of each of the varied systems in use was on executing all of the customer contact work either on the same day or the next day.

In order to prevent spam and automated file downloads for documents within the Measurement Library, please follow the instructions below and then you will be able to email a reference to this article.