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Title: Quality In The Vehicle Fleet
Author: Donald R. Ashton, Robert W. Bray
Source: American Gas Association 1986
Year Published: 1986
Abstract: Quality is that marvelous attribute of a product or service that is easy to recognize but hard to define. Yet a fleet operation, like any other competitive business, must provide a quality produci to its customers if it is to prosper-if it is, in fact, to survive. It was in this spirit-to define and set guidelines to provide quahty in the vehicle fleet - thai utility fleet managers from throughout the United States convened the 1986 Quality In the Vehicle Fleet Workshop. Representing the Edison Electric Institutes Transportation Committee and the American Gas Associations Automotive and Mobile Equipment Committee, more than fifty top level fleet managers and equipment supplier executives developed guidelines provided for you in this booklet. For the purposes of the workshop. Quality was defined as conformance to the users valid requirements. The ultimate goal was to provide guidelines for delivering quality vehicles and vehicle services to users.

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