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Title: Four Steps To Process Management
Author: Steve D. Doherty
Source: 1993 Measurement Science Conference
Year Published: 1993
Abstract: Total quality is rapidly changing the way the U.S. Air Force is managing. At the Directorate of Metrology, Newark Air Force Base, Ohio, this change equates to documenting, measuring, controlling, and improving work processes, i.e., process management. It also means learning, and mastery of the techniques and skills to implement systems thinking, the basis of process management and total quality.

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