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Title: Gearing Up To Service High Efficiency Equipment
Author: Kevin Campbell
Source: American Gas Association 1988
Year Published: 1988
Abstract: The development of new-generation gas equipment created a situation requiring many gas utilities to retrain experienced servicemen, restock etisting warehouses, and develop information systems in order to maintain their service operations at the high level of expertise that customers had grown to expect. This paper describes how Consumers Gas met the challenges of the 1980s and has prepared itself to enter the 1990s with confidence.

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