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Title: Customer Service After Thirteen Years Of Contracting Service
Author: P. N. Ross
Source: American Gas Association 1971
Year Published: 1971
Abstract: CONSUMERS Gas, following conversion in 1955, began to subcontract a substantial portion of its service work load for the following reasons: 1. Avoid and/or limit costly overtime work by company personnel. 2. Develop sales oriented outside personnel within the gas industry. 3. Provide faster service in peak workload periods. 4. Maintain service in the event of an emergency. 5. Expand the range/control of services available to our customers.




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