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Title: We Care-A Comprehensive Customer Service Project At The Cincinnati Gas And Electric Company
Author: David E. Zanitsch
Source: American Gas Association 1990
Year Published: 1990
Abstract: This paper explains how the Cincinnati Gas and Electric Company in 1987 began the most comprehensive study of Customer Service in the history of our company, terming it the We Care project. The forming of the employee teams to review several key areas and their recommendations are discussed first. Next the status report on the Natural Work Teams formed to address these issues and the results to date are described. Lastly the goals and expectations of the Natural Work Teams presently in existence are examined.

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