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Title: A New Look At The Utility Appliance Servicing Business
Author: Joseph J. Drechsler
Source: American Gas Association 1974
Year Published: 1974
Abstract: Ten years ago we, like most gas utilities, were servicing gas appliances gratuitously, and the cost for this service was rising rapidly each year. This practice was justified by the usual historic reasons: 1. The potential bayards related to the use of gas. 2. Supply and appliance problems created by the fuel itself. 3. The promotional value. 4. The positive efiect on customer and public relations. However, an in depth analvsis of the reasons indicate the first reason was still valid but questioned the validity of the other three. A closer look at our service calls revealed thai supply and appliance calls were usually related to appliance and appurtenance failures and were seldom caused by the fuel. The promotional value was highly questionable because of the obvious acceptance of natural gas as the preferred fuel in the new home market and increased installations in the replacement market.

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