Email Document Reference

Enter your email address below and the reference for this document will be sent to shortly from webmaster@ceesi.com.

Title: Implementation Of An Automated Work Management System
Author: Ralph A. Larossa
Source: American Gas Association 1997
Year Published: 1997
Abstract: Work Management, as defined in IBMs classic model, includes five modules: Work Requesting, Work Designing, Work Scheduling, Work Reporting, and Work Closing. While several utilities have recently installed, or are in the process of installing Automated Work Management Systems, this paper is intended to describe the steps taken by PSE&G to successfully implement a system from design to field use while re-engineering process flows and introducing technology to end users that have never before used a computer. PSE&G had identified the implementation of a Work Management system as a key step in achieving the overall business objectives of the Gas and Electric Lines of Business. As a result, the LOBs led the effort with support from the Corporate IT department. This was an intergral component to the success of tlie implementation. The paper will focus on four major steps of the implementation process used to achieve the objective: Vendor Selection, Functional Design, Technical Design and End User Training / Data Conversion. Throughout the four major steps, end user involvement and the use of quality tools are illustrated as the keys to success.

In order to prevent spam and automated file downloads for documents within the Measurement Library, please follow the instructions below and then you will be able to email a reference to this article.