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Title: Customer SERVICE/UTILIZATION Residential Heating Repair Program
Author: Terrence J. Brennan
Source: American Gas Association 1975
Year Published: 1975
Abstract: Before we discuss Northern Illinois Gas Companys Residential Heating Repair Program, let me refresh your memory on a few statistics about Northern Illinois Gas Company. NI-Gas, which was formed from predecessor companies, began operation in 1954 and now serves a territory with a population of 4.8 mil- Hon people in 527 communities within the 17,- 000 square mile northern part of Illinois outside Chicago. NI-Gas is the fifth largest gas distributor in the United States, based on customers served. Our customers now total 1.280,000 meters, of which 1,150,000 are residential. We have approximately 2,800 employees. Our service territory is the growth area of the Middle West. For many years, the area served has grown in population at more than twice the National rate.

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