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Title: How Companies Are Tackling Carbon Monoxide Issues
Author: J. Parra
Source: American Gas Association 1996
Year Published: 1996
Abstract: Since 1994, the Southern California Gas Company has experienced a sharp increase in the number of customer requests for carbon monoxide (CO) tests. About 75% of the customer requests for CO tests have been non-safety-related requests, where there is no evidence of unsafe levels of CO existing in their homes. To respond efficiently to this large increase in non-safety-related CO requests, the Company modified its procedures by completing an appliance check in lieu of a CO test and by dropping a leak investigation that was required. This procedural change enables us to better serve our customers while continuing to ensure their safety.

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