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Title: Update Of Utilities Service Practices And Service Charge Policies
Author: A. J. Morphey
Source: American Gas Association 1977
Year Published: 1977
Abstract: A summary of the results of a recently complete survey of the Service and Service Charge Policies and Practices of twenty-seven companies represented on the Customer Service and Utilization Committee. This summary reviews overally survey responses of participating companies in the areas of: Appliance Installations, Restrictions of Service, Service Availability. Scheduling of Field Service. Average Arrival Times. Scope of Services Offered, Charges to Customers and Work Load Analysis.

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