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Title: Measuring The Maturity Level Of The Business Processes
Author: Denis Faunce
Source: 1993 Measurement Science Conference
Year Published: 1993
Abstract: The focus of Aeronutronics process improvement efforts and the role of Product Assurance in facilitating those efforts has been evolving over recent years. After concentrating on the manufacturing process and realizing significant improvements, it became clear that there were many other business processes that needed to be improved if the company was to remain competitive. Aeronutronics management created a top level definition of the company processes, and directed Product Assurance to develop a methodology to assess these processes and provide recommendations for improving them. This paper describes the assessment framework and methodology and explains how the process assessments were implemented. Assessments of the engineering and procurement processes were very successful, and significant improvement efforts have been initiated. Using the same techniques, a program management process assessment is being developed and will be implemented in 1993. The generalized results of these assessments will be presented along with lessons learned.

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