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Title: The Operations Improvement Research Project
Author: Gene Curry
Source: American Gas Association 1984
Year Published: 1984
Abstract: How much productivity measurement does your company need? Southern Union Companys Operation Improvement Research Project developed and implemented productivity and management systems for distribution field operations at moderate cost and complexity. The savings derived from the project more than paid for the expense. Initially a professional management consultant company was employed to do a project on a service and construction operation. This was done with the understanding that two Southern Union employees would be trained to develop the same programs in other locations. The combination of the consultants methodology and the employees knowledge of the local operation resulted in a very successful study. Productivity programs were designed for construction, service and air conditioning service departments. Work flow charts were made to trace the paper processing from initiation to completion.

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