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Title: A Total Distribution Work Management System
Author: Kenneth W. De Pontes, Jr.
Source: American Gas Association 1977
Year Published: 1977
Abstract: A Total Distribution Work Management System is an interconnected framework of computer based systems as manual based systems that provide management with the information necessary to plan and control all aspects of Distribution Work from conception to completion. The goal of such a system is to provide dependable customer service on time. and at the lowest reasonable cost. The Baltimore Gas and Electric Company has incorporated the basic processes and essential features of a Total Work Management System into some existing subsystems to accomplish this goal.

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