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Title: Identifying, Understanding And Satisfying Our Internal Customers Needs
Author: Gail J. Fraley
Source: American Gas Association 1993
Year Published: 1993
Abstract: WHY DO WE CARE ABOUT INTERNAL CUSTOMERS? You cant treat your customers any better than you treat each other. We know from numerous measurement efforts that gas companies with high external customer satisfaction levels also have high levels of internal satisfaction.

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