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Title: Western Attire Or Corporate Attire: Pgandes Crew Leader Training Program
Author: George K. Kronenberger
Source: American Gas Association 1983
Year Published: 1983
Abstract: In designing training programs, we all too often forget that the people who are doing the training can be as important as the content of the material and the process of conveying that material. The trainers are the personification of the training program and, therefore, must have a certain level of credibility and respect from the trainees. The trainers are in effect role models for the supervisory skills that the trainees are to learn. When Pacific Gas and Electric Company designed its current crew leader training program, the people doing the training were considered key elements of the program. Rather than utilizing pinstriped corporate staff experts with little field exposure, we initiated a successful program using more ruggedly clad line managers as trainers.

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