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Title: Designing Performance Measures For Calibration And Technical Laboratories
Author: Rick Rios, John Brandon
Source: 2008 Measurement Science Conference
Year Published: 2008
Abstract: Calibration and technical laboratories are under increasing pressure to deliver more with less, to provide enhanced services with flat or diminished budgets. In order to meet this challenge, lab managers need to think of their organizations as independent business units concerned with satisfying their customers, controlling costs, maintaining technical excellence and attracting and retaining valuable employees. To effectively manage their labs, managers need to implement properly designed and adequately balanced performance measures. This paper will present a Process-focused Performance Measurement Model and several helpful tools that managers can employ to improve their organizational performance measures. It will also challenge the Calibration Laboratory Manager to consider whether his/her calibration lab is doing all it should to contribute to the larger organizations success.

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