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Title: Gain Update-1988
Author: Larry T. Ingels
Source: American Gas Association 1988
Year Published: 1988
Abstract: The purpose of the GAIN program is to improve gas appliances and accessories for customer satisfaction. The program is consumer oriented. As such, usually it is of interest to state utility commissions who are looking for programs that benefit the consumer. On the national level, the Consumer Product Safety Commission is aware of GAIN and is supportive of its goals. The GAIN Program is in its 15th year, having begun in January, 1973. At that time, it replaced the National Appliance Field Observation Program (NAFOP), which had been centered at the A.G.A. Laboratories in Cleveland. Under the GAIN program, the Laboratories monitor the activities but are not involved in the operation of the program.

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