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Title: Its 10 A-M-, Do You Know Where Your Servicepersons Are?
Author: John Krouzil
Source: American Gas Association 1986
Year Published: 1986
Abstract: Its 10 a.m., do you know where your servicepersons are? As he question suggests, Brooklyn Union is striving to bridge the communications gap between service personnel in the field and supervision. While two-way voice and data communications have historically provided a link between personnel radio-equipped vehicles and a central dispatching function, a communicalions void was created once the serviceperson lefl the vehicle. At Brooklyn Union, this void will be etiminaied once the hand held terminal sysiem becomes a reality. Before discussing the hand held system, I would like lo give you some basic facts about the Company and a short history of radio data communications ai Brooklyn Union. Brooklyn Union Gas is a gas distribution company that serves approximately 1.1 million customers in Brooklyn, Staten Island, and two thirds of Queens. The customers are located in 187 square miles of territory and the Company employs approximately 3,700 people to service them.

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