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Title: How Gain Benefits The Manufacturer
Author: John E. Lee
Source: American Gas Association 1986
Year Published: 1986
Abstract: In 1900, W. C. Coleman, (he founder of The Coleman Company, Inc., established a set of rules and business philosophies on which the company would operate. Since inception, those rules have been and continue to be a working/ living foundation for our business on a daily basis. The first and foremost rule is: A product is not sold until it is delivering a satisfactory service to the consumer. The purpose of the Gas Appliance Improvement Network (GAIN) is remarkably compatible with and supportive of our business philosophy. GAIN was developed to increase consumer satisfaction with gas appliances by furnishing gas appliance manufacturers with prompt, accurate, documented information about actual operation, safety, service, and maintenance problems occurring in their products.

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