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Title: Cad Implementation At Connecticut Natural Gas
Author: Carl H. Nord
Source: American Gas Association 1992
Year Published: 1992
Abstract: The purpose of this paper is to explore the experiences of implementing Computer-Aided Dispatching at a mid-sized utility. Connecticut Natural Gas is a local distribution company servmg 140 000 customers in the greater Hartford and Greenwich areas of Connecticut. Although we are not a large utility, we pride ourselves on being in the forefront of innovation. We had been reviewing Computer Aided Dispatchmg smce the late 1970s when similar applications were being used to report simple vehicle status for taxi services. As the technology improved and costs became more realistic in 1987, we took an in-depth look and received senior management approval to implement a system. During 1988 and early 1989, we reviewed various systems in use by other utilities, determined what features we wanted and in April 1989, an RFP was sent out to 11 vendors.

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