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Title: Methods And Training Available For Customer Service Work
Author: William T. Taylor
Source: American Gas Association 1972
Year Published: 1972
Abstract: At Michigan Consolidated Gas Company two types of training are used to help develop servicemen in the service and meter reading department. One type is formal training at our training center. The training center is staffed to handle the training of approximately 550 servicemen and 60 foremen each year. The staff is headed by a supervisor of training, an administrative assistant, a technical assistant, a clerk and six instructors. The training center has five classrooms, a supervisors office, a general office, a stockroom and the laboratory. where appliances for repair and training are set tip. There also is an area termed the outside training facility.

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