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Title: Gas Research Institute Update: Meeting The Challenge For Market Impact
Author: Marlon Mcclinton
Source: American Gas Association 1994
Year Published: 1994
Abstract: Local gas distribution companies are now undergoing major changes to improve efficiency and profitability, reflecting similar changes going on throughout U.S. industry. Gas companies are pursuing strategies to reduce costs and increase worker productivity. Strategies are also being addressed to expand the total customer base by ensuring the satisfaction of existing customers while focusing on extending service to new customers.

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