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Title: Improving Supervisory Performance By Use Of Feedback And Positive Reinforcement
Author: John Suridis
Source: American Gas Association 1974
Year Published: 1974
Abstract: In todays dramatic changing economical conditions, there is an imperative need to improve the financial position of our gas industry. Now, more than ever before, we must call upon the men and women in our companies to reach new heights in their productivity. This paper highlights the techniques used by the Supervisors at Long Island Lighting Company (LILCO) to assist our people in achieving their productivity goals.

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