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Title: Service Contracts For Central Heating
Author: J. Gregory Davis
Source: American Gas Association 1977
Year Published: 1977
Abstract: We at Southern Connecticut Gas, after an intensive feasibility study, went into the residential central healing contract business. We started selling contracts in May of 1974. There were three basic reasons forourgoing into the contract business: 1. To institute a program that would promote a work load over which we would have the control of its execution. 2. To promote a profitable phase of service work which would be attractive to the consumer. 3. To extend our one call complete service policy. provide greater consumer satisfaction and balance the consumers major repair costs.

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