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Title: Soft Close Procedure
Author: Arthur P. Guillet
Source: American Gas Association 1994
Year Published: 1994
Abstract: Southern California Gas Companys soft close procedure allows customers requesting to have their gas service closed to receive an accurate closing bill while leaving the gas service on for the next tenant. The procedure has reduced the need for our field representatives to enter the premises to turn the gas on and service the appliances. Several safety mechanisms have been incorporated into the procedure to monitor gas usage and to check for the possibility of gas leakage. The soft close procedure has significantly reduced our Company operating expenses without jeopardizing the safety of our customers.

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